Terms and conditions
Teron Lighting, Inc. Web Site Agreement
The TeronLighting.com Web Site (the “Site”) is an online information service provided by Teron Lighting, Inc. (“TeronLighting.com”), subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. TERONLIGHTING.COM MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.
1. Copyright, Licenses and Idea Submissions
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are TeronLighting.com, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to TeronLighting.com a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to TeronLighting.com by all means and in any media now known or hereafter developed. You also grant to TeronLighting.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against TeronLighting.com for any alleged or actual infringement or misappropriation of any proprietary right in your communications to TeronLighting.com.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of TeronLighting.com. Other product and company names mentioned in the Site may be the trademarks of their respective owners.
2. Use of the Site
You understand that, except for information, products or services clearly identified as being supplied by TeronLighting.com, TeronLighting.com does not operate, control or endorse any information, products or services on the Internet in any way. Except for TeronLighting.com- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with TeronLighting.com a. You also understand that TeronLighting.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. TERONLIGHTING.COM PROVIDES THE SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND TERONLIGHTING.COM SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. TERONLIGHTING.COM DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.
YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. TERONLIGHTING.COM HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.
LIMITATION OF LIABILITY
IN NO EVENT WILL TERONLIGHTING.COM BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF TERONLIGHTING.COM OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, TERONLIGHTING.COM LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
TeronLighting.com makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-TeronLighting.com web site, please understand that it is independent from TeronLighting.com, and that TeronLighting.com has no control over the content on that web site. In addition, a link to a TeronLighting.com web site does not mean that TeronLighting.com endorses or accepts any responsibility for the content, or the use, of such web site.
You agree to indemnify, defend and hold harmless TeronLighting.com, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
4. Third Party Rights
The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of TeronLighting.com and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.
This Agreement shall all be governed and construed in accordance with the laws of The United States of America applicable to agreements made and to be performed in The United States of America. You agree that any legal action or proceeding between TeronLighting.com and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in The United States of America . Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. TeronLighting.com’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. TeronLighting.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Any rights not expressly granted herein are reserved.
TERON TERMS AND CONDITIONS – November 2017
All orders are subject to effective prices and terms of sale in effect on date of shipment and are subject to change without notice, unless otherwise authorized and specified in writing by TERON. Written quotations expire in 30 days from date of quotation (upon written credit approval). Prices are subject to change without notice due to the volatile nature of pricing related to purchase integral parts, raw materials and components. Teron reserves the right to adjust pricing due to market reasons. Prices do not include any federal, state or local taxes.
2. TERMS OF PAYMENT
Terms are Net 30 days on approved credit only. Payment is anticipated before 30 days after invoice date. Any unpaid balance will be assessed at 1.5% interest per month. (18% APR.) Purchaser agrees to pay any and all costs and/or fees incurred by Teron to enforce these terms, inclusive of court costs, finance/interest charges and reasonable attorney fees. Any invoice not paid within TERON terms forfeits any discount.
Transportation charges will be pre-paid and added to invoice unless otherwise stated.
a) $3,000.00 of material ordered is freight allowed within continental U.S. borders. $3,300.00 of material ordered is freight allowed for orders shipped into Quebec, Ontario & Manitoba, Canada, with a limit of $500.00 total freight. Customer pays balance over the $500.00. (USD) $3,600.00 of material ordered is freight allowed for orders shipped into BC, Alberta, New Brunswick, Nova Scotia,Saskatchewan, Canada with a limit of $500.00 total freight. Customer pays balance over the $500.00. (USD)
b) Order must be paid within terms to maintain free freight status.
c) TLI has no control over the recipient’s location. Freight is charged based on a quote for dock delivery. Construction site, inside delivery, lift gate, or other ancillary charges are not covered under “freight allowed” and will be passed through to the customer. A specific case may require the customer to pay the trucking company direct. Charges may range from $60.00 to $100.00. i.e., wait time at a construction site.
d) Teron reserves the right to select origin of shipment, carrier, and routing. If customer specifies alternate routing or source of shipping, customer will assume all additional transportation charges.
e) Material not in stock when an order is released from “hold for release” will be subject to standard shipping schedules. Freight will be allowed on these shipments if original order meets allowance specifications. Any orders requested in increments or multiple ship dates will be excluded from freight allowed status at TERON’S discretion.
f) To add additional materials via written purchase order, qualifying for freight prepaid delivery, will be accepted within 5 days of receiving original order or if the original order has not been shipped or staged for shipping.
g) Any premium freight charges such as next day air freight or other special freight requests are at the purchaser’s request. TERON will require the customer’s shipping or account number in writing for appropriate carrier to provide the above mentioned special services.
h) All purchase orders are considered separate unless authorized by Teron.
i) Lamps and ballasts bought as components are exempt from free freight terms.
j) All orders from Kichler Lighting or Volume International carry the same freight terms as Teron BUT cannot be combined with any Teron orders because the Kichler or Volume product is not stocked at Teron. All Kichler and other accommodation lines are 100% non-returnable except for defects.
Teron’s delivery date is our best approximation of the shipping date and shall not be deemed to represent a fixed or guaranteed shipment date. Teron will not be liable for late delivery and/or inability to perform caused by any contingency beyond its control. This includes but is not limited to; inability to obtain materials essential to the manufacture of products, failure of transportation source to perform accordingly, fire, flood, strikes, disaster and accident. Unauthorized back charges will be deducted from agent’s commission.
5. CLAIMS FOR LOSS OR DAMAGE & DISPUTES
All TERON products are carefully inspected, tested and packed, before leaving TERON’S facility in proper condition. “Risk of loss”passes to the buyer once product leaves TERON’S facility. The buyer has the assigned responsibility for immediately inspecting the received product upon delivery. If upon inspection any merchandise is delivered in damaged condition or cartons are missing, it must be noted on all papers signed by the receiver. If unreported or concealed damages are noticed after the delivery, the carrier should then be contacted by telephone or fax. The customer must file a claim for loss or damage within 15 days of receiving merchandise. The buyer must make all claims for damage or loss, directly to the carrier. Credit cannot be issued for damage claims that are not properly substantiated with supporting documentation received by TERON within the acceptable 15-day window or according to the specific carrier’s guidelines. Disputes with carriers regarding damages do not relieve the buyer’s obligation to pay the full amount of TERON’S invoice within terms.
ARBITRATION & VENUE
In the event of a dispute between TLI and Customers pertaining to orders placed, such dispute shall be resolved by binding arbitration in accordance with the applicable arbitration rules in the state of Ohio. Any lawsuits filed against TLI must be filed at TLI’s principal place of business in Butler County, Ohio. Trial by jury is hereby also waived.
a) HID & FLUORESCENT
TERON warrants all products to be free from defect in manufacturing, under normal and proper storage, installation and use, for a period of one year excluding lamps. The one year warranty is from date of invoice, not installation. TERON must be notified in writing of the alleged defect within the warranty period. All multi-tap ballasts will be wired 277 volt unless specified voltage is on marked on purchase order.
On all LED products, TLI has a five year warranty against defects for LED modules and drivers. The LED 5 year warranty does not cover paint or failures due to abnormal site conditions. These abnormal conditions include, but are not limited to under/over voltage, under/over current or excessive ambient temperatures.
TERON reserves the right to either repair, replace, or issue credit on defective product at TERON’S discretion. Distributor & contractor have no say in this decision. Any product returned to TERON must have an authorized return number (RGA) or it will be refused.
TERON further reserves the right to refuse a warranty request if a product(s) have been altered or improperly installed in applications for which it was not intended. TERON may also require an inspection of product(s) for a warranty to be honored.
TERON is not responsible for labor costs in connection with the installation, removal or replacement of warranted products, be it component, part, or complete unit or for any consequential damages. In no event and under no circumstances shall TERON be liable to the purchaser or to any other person or party for any indirect, special, consequential or incidental losses or damages, including without limitation, loss profits. “Person or Party” shall include, without limitation, any individual, sole proprietorship, partnership, corporation or other entity. Any monies paid must first be first approved by TLI and TLI will issue a PO for agreed services. Any charges for labor, rental equipment or back charges submitted without prior approval will be considered null in void.
EM battery backup warranty covers only properly installed EM ballasts used under normal conditions as required by EM ballast manufacturer. EM battery units have specifications regarding high & low temperatures. The UL/ETL/CSA rating may also be affected depending on the fixture. TLI will not assume responsibility for misapplication of product usage.
7. SPECIFICATIONS & CUSTOM
TERON reserves the right to continually enhance its products, discontinue or change specifications or unit price without notice or obligation. As a lighting professional, the customer takes full responsibility for ordering all products correctly. Refer to the catalog or call the factory / representative with any questions to order fixtures correctly. Customer will incur any costs incurred by Teron for any changes to a custom or modified fixture after production begins on original specification. A deposit of 25% to 50% is required on custom fixtures and certain modifications. All multi-tap ballasts will be wired 277 volt unless specified voltage is on marked on purchase order.
An order may be cancelled by the purchaser in writing only. A verbal order cancellation will not be accepted. Customer is responsible to reimburse TERON for any materials, production, shipment, and restocking expense incurred from cancellation.
9. RETURN GOODS AUTHORIZATION (RGA)
- Merchandise may be returned only with the authorization of the factory, which will be obtained through the local manufacturer’s representative. If authorized, returns are subject to TERON’S standard restocking charge of 45%. Teron must receive a purchase order for any restock charge before an RGA will be issued. Credit will be issued only after inspection and acceptance of the returned products by TERON.
- Merchandise must be properly packaged and undamaged. Merchandise received not in saleable condition will be subject to additional charges or total refusal. Credit will be allowed only for the actual quantity of items returned. The buyer must pay for shipping to TERON unless authorized otherwise.
- It is the customer’s responsibility to make sure product is packed correctly for shipment even if it is defective. Damage to products caused by shipping without proper packing materials will result in total credit denial. Any shortage of components– i.e. lamps and lenses will automatically result in total credit denial unless authorized by Teron. Customer will have one week from notice of credit denial to request merchandise be returned at customer’s expense. If customer does not respond within one week, merchandise will be handled per Teron’s discretion, and product will no longer be available to the customer.
- Merchandise will not be authorized for credit after 60 days from date of invoice, not installation. TLI agent will call for RGA number once the approved fixtures are totally ready to be shipped to Teron. All returns must be received within authorized time or the RGA will be cancelled and refused.
- Custom or modified fixtures are not eligible for return unless defects are proven to be TERON’S responsibility.
- No checks or funds will be issued to clear merchandise credits. Merchandise credits will terminate one year from date of issue.